Position: Manager Airport Services
Location: Sydney International Airport
Date Posted: 01 May 2013
Applications Close: 24 May 2013
Commencement Date: To be discussed with the successful applicant
Purpose of Position:
Strategically lead and maintain a high performance operation, ensuring our customers feel special, valued and recognised;
Focus on continuous development and improvement initiatives in terms of business and operational performance, safety, service and compliance; and
Demonstrate excellence in leadership and people skills, building a strong team with a Can Do, Will Do attitude.
Reporting to:
Manager - Performance and Standards
Working Relationships:
Manager - Performance and Standards
Ongoing communication, planning and reporting around current business performance and continuous improvement processes.
Manager - Resource Planning
Review and agree on weekly labour budgets;
Liaise with regarding efficient and accurate rostering of resource requirements, timesheet expenditure, sick leave, annual leave, overtime and fatigue measures; and
Review accuracy of KPI authorisation on weekly and monthly basis.
Manager - Safety, Security and Environment
Receive guidance and direction on risk management activities and audits.
Support Office Management/Executive Team
Ongoing communication and reporting around current business performance and continuous improvement processes.
Airport Services Coordinator/Duty Managers/Supervisors
Coaching senior management team to deliver superior performance;
Set goals and performance targets and hold accountable for outcomes, assist in continuous improvement planning and execution, final sign-offs, authorisations and approvals on KPIs, roster plots, and other performance measures.
Operations Support Group
Set direction, standards and business requirements for resource planning, rostering/roster plots, recruitment, training and compliance processes.
All Aero-Care Employees
Develop effective working relationships.
External Contacts (all clients, third parties)
Deal with/communicate with equivalent client/regulatory representatives.
Main Accountabilities and Responsibilities:
Please note that these duties do not limit what may reasonably be requested of you during the course of your employment.
Leadership and Management
Manage an efficient and successful business by balancing responsibility for current performance, with forward planning and trend analysis for improved future performance;
Drive continuous improvement processes (business/service/safety/operational) at all levels of the business;
Lead the use of all people systems including communication systems, performance review system, coaching systems, reward and recognition systems, team systems etc;
Coach and develop your senior leadership team and build depth in your leadership/succession pipeline; and
Lead a culture that values equality, fairness, and transparency, and zero tolerance for bullying, discrimination and harassment.
Operational
Ensure your team achieves defined key performance criteria including but not limited to on-time performance, customer service results, excess collection, baggage handling, compliments/complaints, precision timings, compliance and safety, audit performance and labor budgets;
Drive business efficiency through effective management of labor budgets, roster plots, and continuous process improvement;
Final oversight and signoff of accurate KPIs, incident investigations, and other reporting;
Set standards and guide the performance of Operations Support Group, especially in relation to recruitment, training, rostering, compliance and safety;
Handling of escalated staff grievances, complaints, discipline etc;
Ultimate responsibility for employee discipline and adherence to Aero-Care and client procedures and policies, OHS Management and Guidance, ensuring accurate records are kept in relation to finance, time sheets, banking, petty cash, work performed, training and incidents; and trustworthy handling of sensitive highly confidential information and documents; and
Maintain effective communication with Aero-Care Support Office.
Position Related Requirements and Selection Criteria:
Qualifications
Aviation and/or Leadership/Management qualifications desirable
Experience
Airline industry or ground handling experience in a senior leadership role;
Effective management of approximately 300 employees;
Proven leadership and management skills in a multi-faceted environment;
Demonstrated ability to influence a team to achieve positive business outcomes; and
Demonstrated ability to make effective decisions under pressure, balancing competing priorities and demands.
Required Competencies:
Specialist/Technical Knowledge
Working knowledge of Australian aviation regulations, and airport and airline operational policies and procedures; and
Understanding of NSW OH&S framework, practices and principles.
Ability to Develop -
Working knowledge of client training requirements, manuals etc;
Proficient utilisation of the Aero-Care IT solutions suite; and
A working knowledge of the Aero-Net and associated business tools.
Business Competencies
Client/Customer Service
Results Orientation
Job knowledge
Commercial Awareness
Thinking outside the box
Teamwork
Personal Competencies
Commitment to Learning and Growth
Self-Confidence
Self-Control/Composure
Presentation/Grooming
Reliability
Communicating effectively
Leading and Management Competencies
Planning and Organising
Holding People Accountable
Team Leadership
Aero-Care Values
Problem Solving and Decision Making
Developing Others
Other Information Relevant to the Position:
Australian Resident or have the right to work and live in Australia
The ability to pass a Federal security clearance to obtain a Australian Aviation Security Identification Card; and
Ability to undertake interstate (and occasional overseas) travel, occasionally at short notice.
Applications:
All applications must be in writing, with Experience and Required Competencies addressed and supported with evidence where possible. The completed application should be emailed as an attachment to Darryl Blake, General Manager - People & Performance to d.blake@aerocare.com.au by close of business 24 May 2013.
